Our Privacy Policy
What personal information we collect from you, how we use it, what we do with it, your rights to it and everything in between.
The Little John Hathersage (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This policy explains how we collect, use and protect personal data when you use our website, make a booking, sign up to our communications or interact with us.
Please read the following carefully to understand our views and practices regarding your personal data and how we treat it. By visiting www.littlejohnhotel.co.uk (our “Site”) you are accepting and consenting to the practices described in this policy.
For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:
The Little John Hathersage
Station Road
Hathersage
Hope Valley
S32 1DD
Questions regarding this policy can be sent to:
info@littlejohnhotel.co.uk
Information we collect from you
We may collect and process the following information about you.
Information you give us
This is information you provide by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise.
This may include when you:
- make a restaurant or accommodation booking
- subscribe to our newsletter or marketing communications
- purchase a gift card or voucher
- enter a competition or promotion
- register for guest Wi-Fi in the venue
- apply for a job with us
- report a problem with our website
- contact us with enquiries
The information you give us may include:
- name
- email address
- telephone number
- postcode or address
- booking details or preferences
- birthday (if voluntarily provided for marketing purposes)
Information we collect about you
With regard to each of your visits to our website we may automatically collect:
Technical information, including:
- Internet Protocol (IP) address
- browser type and version
- time zone setting
- operating system and platform
Information about your visit, including:
- pages visited
- page response times
- time spent on pages
- referral sources
- interactions such as scrolling, clicks or navigation behaviour
This information helps us understand how our website is used and how we can improve it.
Information we receive from other sources
We may receive information about you if you use other services associated with our business or interact with our partners.
These may include:
- booking platforms
- marketing partners
- analytics providers
- payment service providers
- technical service providers supporting our website
Where we receive data from third parties, it will only be used in accordance with this policy.
Cookies
Like most commercial websites, our Site uses a technology called cookies and web server logs to collect information about how the Site is used.
A cookie is a small text file placed on your device when you visit a website.
Information gathered through cookies may include:
- date and time of visits
- pages viewed
- time spent on pages
- websites visited before or after our Site
Cookies help us:
- understand how visitors use our website
- improve the user experience
- monitor performance and site functionality
Cookies do not generally contain personally identifiable information.
We use:
Session cookies
These allow you to move between pages without re-entering information.
Persistent cookies
These remain in your browser for longer and allow us to recognise returning visitors and tailor certain content.
You can refuse cookies through your browser settings. However, doing so may affect the functionality of some parts of the website.
Uses made of the information
We use information held about you in the following ways.
Information you give us
We may use this information:
- to process bookings and enquiries
- to provide products or services you request
- to communicate booking confirmations or updates
- to provide information about services similar to those you have used before
- to send marketing communications if you have opted in
- to notify you about changes to our services
- to improve our website and customer experience
Information we collect about you
We may use this information:
- to administer and improve our website
- to monitor site performance
- to analyse visitor behaviour
- to improve marketing effectiveness
- to ensure content is displayed correctly on different devices
Information received from other sources
We may combine this information with the information you provide to us or that we collect automatically.
This helps us provide better services and improve our communications.
Disclosure of your information
We may share your information with trusted third parties where necessary to operate our services.
These may include:
- booking systems and reservation platforms
- email or SMS communication providers
- payment processors
- analytics providers
- technical website providers
We only share information necessary for those services to function.
We may also disclose your personal data:
- if required by law
- if our business or assets are sold or transferred
- to enforce legal rights or protect our customers and business
How long we store your personal data
We retain personal data only for as long as necessary for the purposes for which it was collected.
Marketing data will generally be retained for up to two years after your last interaction unless you request removal sooner.
All stored data will be adequate, relevant and limited to what is necessary.
Where we store your personal data
Information you provide to us is stored on secure servers.
Where payment transactions are processed online they are encrypted using SSL technology.
While we take reasonable steps to protect your data, transmission over the internet can never be guaranteed to be completely secure.
Your rights
Under UK data protection law you have the right to:
- access the personal data we hold about you
- request correction of inaccurate data
- request deletion of your data
- restrict or object to certain processing
- withdraw consent for marketing communications
You can exercise these rights by contacting:
Children
Our website and services are not directed at children under 13.
We do not knowingly collect personal information from children without parental consent.
Changes to our privacy policy
We may update this policy from time to time.
Any changes will be posted on this page. Where appropriate we may notify you by email.
Last reviewed: April 2026
Contact
Questions, comments or requests regarding this policy should be addressed to:
or by post:
The Little John Hathersage
Station Road
Hathersage
Hope Valley
S32 1DD